Effective date: 07 May 2026
Last updated: 07 May 2026
1. Introduction
VIK OFFICE respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, vikofficeoutsourcing.com (hereinafter referred to as the “Website”), or use our services.
By contacting us or using our Website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide to Us
Contact information: Your first and last name, email address, phone number, and company name when you contact us via our contact form, email, or phone.
Project information: Details about your needs and requirements that you provide to us during consultations or when requesting a quote.
Communication: The content of all communications, including emails, messages, and meeting notes.
2.2 Information We Collect Automatically
Technical data: IP address, browser type, device, operating system, time of visit, and pages you visit (through cookies and similar technologies). This information is used for analytical purposes.
Cookies: We use essential cookies required for the Website to function, as well as analytical cookies (such as Google Analytics) to understand how the Website is used. You can manage cookies through your browser settings.
3. How We Use Your Information
We use your personal data solely for the following purposes:
– To respond to your inquiries and provide the information or quotes you request.
– To provide contracted administrative support services.
– To communicate with you regarding our services, updates, or changes.
– To improve the functionality and user experience of our Website.
– To comply with applicable legal obligations.
We never sell, rent, or disclose your personal data to third parties for marketing purposes.
4. Sharing Information with Third Parties
We may share your information only with:
Accountants and other professionals designated by you, solely for the purpose of providing contracted services and with your consent.
Service providers who assist us in running our business (e.g. hosting providers, email service providers, and analytics tools). They have access only to the information necessary to provide their services and are required to maintain an appropriate level of data protection.
Competent authorities when we are legally required to do so.
5. International Data Transfers
As our services may be provided to international clients, your data may be processed outside Serbia, including in countries that may not provide the same level of data protection. We rely on appropriate legal mechanisms, such as Standard Contractual Clauses, and implement strict security measures to protect your data.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by law. Once the applicable retention period has expired, the data is securely deleted or destroyed.
7. Your Rights
You have the right to:
– Access the personal data we hold about you.
– Correct inaccurate or incomplete data.
– Request the deletion of your data (“right to be forgotten”), unless its retention is required by law or justified by a legitimate interest.
– Restrict the processing of your data.
– Request the portability of your data (right to data portability).
– Lodge a complaint with the competent data protection authority (the Commissioner for Information of Public Importance and Personal Data Protection in Serbia).
To exercise these rights, please contact us at office@vikofficeoutsourcing.com.
8. Data Security
We implement appropriate technical and organizational measures, including encryption, restricted access, and regular security checks, to protect your data against loss, misuse, or unauthorized access.
However, no method of transmission over the Internet or method of electronic storage is completely secure.
9. Links to Other Websites
Our Website may contain links to other websites. We are not responsible for their privacy practices. We recommend that you review the privacy policies of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be published on this page, together with an updated date at the top of the Policy.
Your continued use of the Website after such changes will be considered acceptance of the updated terms.
11. Contact
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
VIK OFFICE
Email: office@vikofficeoutsourcing.com
Phone: +381 60 662 0844